Asociación Popular de Ahorros y Préstamos (APAP), one of the largest financial institution in Dominican Republic (4th place in total assets), went successfully live with IBS, the digital platform solution from ITSS Global. A combined team with very specialized people in digital and mobile banking from ITSS and very professional and business oriented personnel from APAP achieved this milestone for the client which was one of the goals of their Strategic and Transformation Plan.
IBS is a Digital Platform for banking that includes mobile and internet banking, very flexible, friendly and easy to integrate to any core banking platform, CRM’s and other applications. This implementation included: accounts, real time transfers, transfers to another banks, credit card management, loans management, beneficiaries, personal finances managing tools, among others.
Icelsa Diaz, Director of Digital Channels in APAP said: “Having ITSS as a partner has been a key success factor towards our digital strategy deployment”. With very high committed and qualified staff, ITSS has worked with APAP in delivering dynamic and integral digital solutions with very competitive time to market dates, never accomplished before in the Dominican market. “This quality in time and delivery from ITSS helps us to remain confident that innovation and differentiation in customer experience is happening in APAP”.
Also, Nurys Marte, VP of Business in APAP said: “We feel very proud about the results and accomplishments we have reached from our partnership with ITSS. Our customers are recognizing the quality of the digital products and services that we have launched to improve their experience, in accordance to our strategy”.
Patrick Jaccoud, ITSS CEO, says that is very satisfied with the job done by both, the client and ITSS teams. “APAP is a strategic and very important client for ITSS Global due to its transformation in the last years and the quality of its people”.
ITSS Global is an Integration Professional Services firm based in Geneva, Switzerland and offices in 12 countries around the globe. Also, ITSS develops high end solutions and applications to the financial services industry including, and not limited to, digital platforms, banking intelligence, etc. With more than 220 consultants, ITSS has participated in 1,000 projects, with 200 customers in 37 countries.
APAP is a savings and loan association with 55 years of foundation and 52 offices in the Dominican Republic. Its mission is to improve the quality of life of people by creating agile solutions through sustainable financial services and passionate people.