Press Release
Home News & Events Press Release Page 3

Category: Press Release

ITSS Empowers BHDL Bank with Temenos Transact T24 R21 to Meet Evolving Customer Needs

ITSS Empowers BHDL Bank with Temenos Transact T24 R21 to Meet Evolving Customer Needs


ITSS Global, a global banking software integrator and solutions provider with more than twenty-two worldwide offices and over two decades of experience has announced the successful implementation of Temenos Transact T24 R21 TAFJ core banking system for Banco BHD Leon.

ITSS replaced the bank’s outdated core banking system with Transact T24 R21 TAFJ, which had to be implemented from scratch. The major challenge was the huge volume of data from the different types of loans the bank processed. This challenge was overcome by migrating data in phases, which further improved the quality of the process

About Information Technology Solutions & Services

ITSS is an expert banking software integrator. ITSS has worked with hundreds of banks worldwide in over two decades, completing over a thousand projects. The company provides a range of banking software, applications, support, and maintenance services.

Visit their website to find out more: https://www.itssglobal.com

About Banco BHD Leon

BHDL is the third largest bank in the Dominican Republic with a fairly diversified portfolio, including commercial loans, consumer loans, and mortgages. The business model has been stable through the economic cycle; BHDL has a long track record of earnings stability, which has proven to be resilient.

Visit their website to find out more: https://www.bhd.com.do/

Learn More

ITSS Drives Seamless Upgrade of Core Banking System for Arab Investment Bank

ITSS Drives Seamless Upgrade of Core Banking System for Arab Investment Bank


ITSS Global, a global banking software integrator and solutions provider with more than twenty-two worldwide offices and over two decades of experience announced the successful upgrade of AI Bank’s Core banking system from Transact T24 R15 to T24 R20.

Temenos Implementation Methodology (TIM) was followed with induction training, analysis, designing solutions, building, testing (SIT & UAT), and finally going live, all within a duration of 4 months. The SWIFT and TPH integrations with the T24 upgrade equipped the bank to handle SWIFT transfers for ‘local’ and ‘international’ transactions. Thus, helping the bank access digital payment channels and accelerate the speed of payment transactions.

In response to this news, Mohammed Thakeb of AI Bank, Egypt remarked, “The team showed great efforts, dedication, and professional management during the project execution. The ITSS team ensured successful delivery of all upgrade activities and provided immediate support during and post-go-live.”

About Information Technology Solutions & Services

ITSS is an expert banking software integrator. ITSS has worked with hundreds of banks worldwide in over two decades, completing over a thousand projects. The company provides a range of banking software, applications, support, and maintenance services.

Visit their website to find out more: https://www.itssglobal.com

About Arab Investment (AI) Bank

AI Bank was established in 1974 as an investment and commercial bank under the supervision of the Central Bank of Egypt (CBE). AI Bank provides all types of banking services to individuals through different retail banking products, investment, and treasury services, as well as Islamic banking services for which a solid legislative committee is dedicated to working according to Islamic banking standards.

Visit their website to find out more: https://www.aibegypt.com/en/about/

Learn More

ITSS Implements Temenos Transact Maturity Model & Establishes Support and Development Centre for Banesco Panama Bank

ITSS Implements Temenos Transact Maturity Model & Establishes Support and Development Centre for Banesco Panama Bank

ITSS Global, a global banking software integrator and solutions provider with more than twenty-two worldwide offices and over two decades of experience has announced the successful completion of Temenos Transact Maturity Model implementation and setting up of a Support & Development Centre for Banesco Panama bank.

With the implementation of the Temenos Transact Maturity Model, the bank accelerated its speed of solving incidents by 3X. Along with the implementation, ITSS Team also furnished functional and technical help desks for support and development.

About Information Technology Solutions & Services

ITSS is an expert banking software integrator. ITSS has worked with hundreds of banks worldwide in over two decades, completing over a thousand projects. The company provides a range of banking software, applications, support, and maintenance services.

Visit their website to find out more: https://www.itssglobal.com

About Banesco Panama

Banesco Panama is a privately owned bank that provides financial services for corporate clients and consumers in Panama. Online banks, title loans, lines of credit, certificates of deposit, and regular checking/saving accounts are some of the services offered by Banesco Panama.

Visit their website to find out more: https://www.banesco.com.pa/

Learn More

ITSS Scales into offering Hyper-Personalized Solutions to Banks with its New Partner HYSAB KYTAB

ITSS Scales into offering Hyper-Personalized Solutions to Banks with its New Partner HYSAB KYTAB


ITSS, a leading provider of cutting-edge banking and financial technology services and solutions has announced a strategic partnership with Hysab Kytab, a leading provider of digital financial services in Pakistan. Under this partnership, ITSS will serve as the implementation partner for Hysab Kytab’s new PFM (Personal Finance Management) product.

With PFM, ITSS brings to its clientele of large, medium, and small banks the opportunity to tap into personal finance.This product can add to the customer-oriented approach that banks are now practising. PFM has the potential to become a service that can help banks build and maintain long-term relationships by serving customers to diversify savings for a better and secure future.

As part of this partnership, ITSS will leverage its expertise in digital financial services to provide end-to-end implementation support for PFM product. ITSS will work closely with Hysab Kytab team to ensure the successful launch and adoption of the PFM products to its global clientele.

“We are stoked to begin this partnership with Hysab Kytab.Their PFM (Personal Financial Management) solution will help our global clientele further their stride in digital transformation,” said Mr Patrick Jaccoud, CEO of ITSS. “This collaboration with Hysab Kytab represents a significant milestone for our business, as it allows us to leverage our collective strengths and expertise to better serve our customers and drive innovation in the banking and Fintech world.”

“Banks have been asking for Personal Financial Management solutions that enhance the end-customers experience leading to higher customer retention for banks. ITSS has partnered with Hysab Kytab and added their PFM solution to our portfolio of deployed solutions. In this partnership, Hysab Kytab finds a seasoned technical integrator in ITSS, who has worked with 220+ banks worldwide. We are intrigued by this partnership as Hysab Kytab creates innovative banking solutions that provide unique opportunities to banks and we look forward to working with them to create success stories for our clientele”, Byron Papazissis, Sales Manager (CEE) of ITSS.

“We are ecstatic to partner with ITSS, delivering our cutting-edge Personal Financial Management solution to their clients in Europe, the Middle East, LATAM, Africa, and Asia, as they navigate their digital transformation, said Mr Syed Hassan Bin Veqar,Global Partnerships & Alliances Lead, Hysab Kytab. “Combining our solu-tion with ITSS’s exceptional delivery skills, we eagerly anticipate providing unparalleled value to our shared customers.”

“We’re delighted to partner with ITSS. As a product company, we’ve always focused on improving products and enhancing users’ experiences. However, we’ve always relied on our partners to expand our reach. For this reason, we have chosen ITSS whose reputation has been well established in different regions that we directly experienced and heard great things about their implementation services from customers. We look forward to working with ITSS” – Yasir Ilyas – Head of Hysab Kytab

The ITSS teams will soon be ready to take up implementation projects for the PFM product and consumers can expect to see significant improvements in the way they manage their finances.

About Information Technology Solutions & Services

ITSS is an expert banking software integrator. ITSS has worked with hundreds of banks worldwide in over two decades, completing over a thousand projects. The company provides a range of banking software, applications, support, and maintenance services.

Visit their website to find out more: https://www.itssglobal.com

About Hysab Kytab

Hysab Kytab is a technology company that provides digital solutions through a suite of financial management and consumer products. Its major products include PFM (Personal Finance Manager) tool and Hysab Kytab mobile application, a tool for tracking expenses, planning budgets, monitoring finances, etc.

Visit their website to find out more: https://hysabkytab.com/

Learn More

ITSS GLOBAL SUCCESSFULLY EMPOWERS QIK BANK TO DISRUPT TRADITIONAL BANKING IN THE DOMINICAN REPUBLIC WITH ITS DIGITAL-ONLY MODEL

ITSS GLOBAL SUCCESSFULLY EMPOWERS QIK BANK TO DISRUPT TRADITIONAL BANKING IN THE DOMINICAN REPUBLIC WITH ITS DIGITAL-ONLY MODEL


ITSS Global, a global banking software integrator and solutions provider with more than twenty-two worldwide offices and over two decades of experience has broken new ground by successfully transforming Qik Bank into the first pure Digital-only bank in the Dominican Republic.

The bank and Temenos selected ITSS for the end-to-end implementation. Consequently, within a short time span of 6 months, ITSS’ expertise propelled Qik Bank into becoming the first digital-only bank that provides banking products and services like credit, savings, loans, deposits, etc. The implementation methodology included a combination of the Waterfall method and Agile frameworks.

On hearing the news, Mr Oscar Alejandro Ramirez Atiles, Project Manager of Qik Bank remarked, “We are amazed at the efficiency and dedication of the ITSS team. Completing the end-to-end implementation and Go-live, all within 6 months was no minor task. We thank ITSS for handling this project excellently and giving us the desired outcome.”

Mr Jose Frank Almeyda, Sales Director of ITSS remarked, “This project has marked a precedent in the region being the first digital bank delivered in the Temenos SaaS. With this implementation, ITSS has demonstrated its experience and ability to deliver according to the client and business needs. We want to thank Temenos and Qik Banco Digital for their trust in us and their commitment to this partnership.”

About Information Technology Solutions & Services

ITSS is an expert banking software integrator. ITSS has worked with hundreds of banks worldwide in over two decades, completing over a thousand projects. The company provides a range of banking software, applications, support, and maintenance services.

Visit their website to find out more: https://www.itssglobal.com

About Qik Banco Digital Dominicano

Qik Bank is the first digital-only bank in the Dominican Republic. A part of Grupo Popular, Qik combines more than five decades of banking experience with the operational agility and cutting-edge digital experiences enabled by the Temenos platform.

Visit their website to find out more: https://qik.com.do/

Learn More

ITSS GOES LIVE WITH ZITOUNA BANK’S MIGRATION OF T24 SYSTEMS FROM R13 TAFC TO R20 TAFJ

ITSS GOES LIVE WITH ZITOUNA BANK’S MIGRATION OF T24 CORE BANKING SYSTEMS FROM R13 TAFC TO R20 TAFJ


ITSS, a leading banking software provider has announced the completion of core banking system upgrade for Zitouna Bank, one of the largest commercial banks in Tunisia. The project included key technical system updates, various implementations, and migrations, including T24 R13 TAFC to T24 R20 TAFJ core banking system upgrade.

Throughout this project, Zitouna bank acquired a new system architecture with enhanced technology that will expand the bank’s digital offerings for the benefit of retail and corporate customers. The upgraded and improved system will also enhance the bank’s responsiveness to the changing market needs and provide a more connected digital customer experience. Furthermore, the new system will ready the bank for future upgrades and to national platforms of e-commerce, ebusiness, and payments per open banking requirements. The bank now has the latest supported core banking systems that offer significant potential to accelerate its digital transformation and provide high-value-added services to its clients.

ITSS thanks Zitouna Bank for this opportunity and looks forward to more great collaborations and partnerships in the future.

In response to this news, “This project saw two committed parties working together towards a common goal: Zitouna Bank demonstrating project ownership and ITSS providing high quality project management and technical inputs,” remarked Sami Loukil, Regional Service Delivery Manager, ITSS Global

Fehmi Bounaoura, Project Manager, Zitouna Bank, said, “The Go-live migration is a real success thanks to work accomplished by our internal project team in total cooperation with our partner ITSS. I am happy to share this achievement with ITSS and proud to win the challenge together.” 

About Information Technology Solutions & Services

ITSS is an expert banking software integrator. ITSS has worked with hundreds of banks worldwide in over two decades, completing over a thousand projects. The company provides a range of banking software, applications, support, and maintenance services.

Visit their website to find out more: https://www.itssglobal.com

About Zitouna Bank

Founded in Oct 2009, Zitouna Bank is a universal commercial bank that complies with the Tunisian banking activity legislation. Zitouna Bank provides individuals and professionals with a wide range of products and services in terms of deposit accounts, financing, crowdfunding, electronic banking, and remote banking, following the principles of Islamic Finance.

Learn More

BNCTL and ITSS to form Strategic Partnership for Managed Service to Drive a Fundamental Transformation on the active Temenos T24 System.

BNCTL and ITSS to form Strategic Partnership for Managed Service to Drive a Fundamental Transformation on the active Temenos T24 System.


ITSS Global, Geneva, Switzerland: 21st June’2021:

BNCTL has partnered with ITSS, with the focus to achieve its future potential with the depth and breadth of experience and integrity of ITSS with managed services on Temenos Transact and help extend gold-standard banking services to the people of Timor-Leste.

The project has been commenced on 16th June ’21 with formal kick-off meeting. This union is expected to provide the bank increasing clientele with shielded services. Objective of the project is to have a comprehensive assessment, Identifying the business & technical blocking issues, streamlining the existing system & provide necessary solutions & training. This will significantly improve levels of customer fulfilment while also lowering overall IT costs via higher automation and lower maintenance spending.

We are excited for been chosen as the partner of choice for Temenos offerings by BNCTL and look for a promising partnership planned for long term, with the next subsequent phase eyeing at technical upgrade.

In response to this news,

Chandomay Das CTA, BNCTL, said:

“The partnership with ITSS will be an important driver of our strategic transformation,” We congratulate and welcome ITSS. Indeed, we are confident that ITSS will show off their experience and integrity in making our business smooth. Looking forward to work with ITSS and upgrade to latest version”

“We’re excited about our strategic partnership and the opportunity for ITSS to be helpful to BNCTL and its clients as they grow their business and shape the future of the financial services industry” : Stated, Muthukumar, Regional Manager, ITSS Global. ”

About BNCTL:

Established in 2011, BNCTL is wholly owned by the State of Timor-Leste and the only Timor-Leste’s bank to the date. The bank now has 13 branches in 13 municipalities, including 7 units in Dili, the capital of Timor-Leste, 27 ATMs, more than 30 POSs, and 13 mobile banking vans enabling BNCTL to bring banking services to people living in the most rural and remote areas of Timor-Leste. BNCTL enjoys rapid and significant growth in its business and operations since its inception in 2011. BNCTL has been continuously progressing towards a fully operating commercial bank as a full-fledged financial institution by catering its services to all categories of customers, including small businesses, individuals, and microfinance customers. Advancements in technology and communications have enabled BNCTL to digitalize its services in the most effective, efficient, and secure ways. BNCTL website – https://bnctl.tl/ Country – Timor-Leste, Dili

Learn More

Merkanti Bank Chooses ITSS Global to Drive Digital Growth and Deliver Unrivalled Protection Against Financial Crimes

Merkanti Bank Chooses ITSS Global to Drive Digital Growth and Deliver Unrivalled Protection Against Financial Crimes


ITSS Global, Geneva, Switzerland: 14 Juin 2021

Malta’s Merkanti Bank Ltd (a subsidiary of Merkanti Holding plc) selected ITSS for their digital evolution, implementing award-winning Temenos Transact solution. The bank’s growing user base will be further protected with cloud based Temenos Financial Crime Mitigation (FCM), which will be integrated into the bank’s core banking and payments architecture.

This strategic alliance will be a part of the bank’s digital evolution program into a modern, scalable system that drives digital growth. This decision was taken to align with new business lines after its two-time acquisition. With this implementation, Merkanti Bank will attain an impressive level of automation through its entire operations resulting in a major efficiency gain for the whole bank while greatly improving the customer experience and preventing fraudulent operations. This partnership will be powered by integration with TAS Group payment solutions, ITSS’s esteemed partner.

This association of Implementation of Temenos Transact R20 will see continued improvement in functionality to support rapid development and launch of new products, allowing the bank to promptly respond to market and customer demand. Thus, providing unrivalled levels of detection and resilience against financial crime.

In response to this news,

Selvakumar Ammayappa, Director – Banking Services of ITSS Global stated “We are delighted by this collaboration and to take part in the success journey of Merkanti Bank. This collaboration further strengthened our relationship with them. With the state-of-the-art Temenos R20 core-banking system, FCM regulatory tool and the TAS Group payment solution, the bank can offer new products and services for the client. This will help them meet the highest requirements for speed, security, compliance and convenience.”

Patrick Vella, Chief Information Officer of Merkanti Bank expressed that “We feel satisfied and confident with our decision to choose ITSS as partners. We are confident of their expertise in T24 implementations across the globe, and they have demonstrated a high understanding of our requirements for this project. This project will support the future business development and digitization of the bank.”

ITSS Global is committed to deliver this implementation with the highest levels of services and consulting.

About Merkanti Bank:

Merkanti Bank Ltd (formerly MFC Merchant Bank Ltd) is a credit institution licensed by the Malta Financial Services Authority and is focused primarily on merchant banking services, trade finance and general corporate banking services. The Bank forms part of Merkanti Holding plc, which is a financial entity group registered in Malta and has a bond listing regulated by the Malta Stock Exchange.

Learn more: http://www.merkantibank.com/

Learn More

City Savings Bank, Philippines went live with first Temenos SaaS implementation

City Savings Bank, Philippines went live with first Temenos SaaS implementation


ITSS Global, a leading banking software service provider announced that it went LIVE with its first digital SaaS implementation with the Temenos Banking Cloud at City Savings Bank, Cebu (subsidiary of Union Bank of the Philippines and a member of the Aboitiz Group). This alliance has made the bank future ready by leveraging the capability and stability of the Cloud with Temenos SaaS to meet evolving business demands and to strategically position the bank to cater to all the customer needs in a post pandemic era.

The decision was made to use new Cloud technology to improve the digital customer journey for mortgage products and create a unique digital service that simplifies banking, rewards customers and helps them achieve their financial goals.

This has helped the bank reduce costs, whilst improving the customer experience, bringing new products to market faster and scaling efficiently, thus making it the preferred bank within the domestic banking industry.

ITSS Global was partnered as the system integrator and implementation partner to lead the core banking implementation and modernization project with a new digital banking eco-system. Adopting an agile implementation approach to complete the project delivery successfully with post LIVE support amidst the COVID 19 crisis, despite the initial delay

Learn More

Pioneering TPH implementation, ITSS has built a center of expertise in all regions across the world.

Pioneering TPH implementation, ITSS has built a center of expertise, globally!


Geneva, June 01, 2021 – ITSS is on the path of becoming the global leader in TPH implementation, thanks to the wealth of experience accumulated, by effectively supporting financial institutions across the world to seamlessly migrate from FT to TPH. With 8 successfully completed TPH implementation projects, and 9 still on-going projects, ITSS is leaving it’s footprints globally.


Why TPH? Payments are central to every business as they constitute the true lifeblood of any financial organization. Today’s market environment highlights the need for banks to quickly adapt their payments strategies to support changing market conditions and business needs.


The global lockdown has definitively reshaped how we function as a universal workforce. Among the many positive examples of how technology has enabled us to work and socialize remotely, it has also served to throw light on payments services provided by banks, which don’t quite live up to the standards set by other parts of our increasingly digital society.


Statista has estimated that the total transaction value in the digital payments segment is growing at an annual growth rate of 12%. As payments processing volumes are growing with increasing diversity of customer demands, the areas such as digital payments modes, real-time payments, fraud monitoring and many aspects of processing are put under severe pressure within a bank’s functional system.


With global payments infrastructure moving to a single messaging standard, ISO 20022, the shift is not purely a compliance exercise. The reality is that this new standard has far-reaching and highly strategic implications for most banks and financial institutions. An agile payments solution that offers real-time processing and open APIs as core requirements, have become vital for financial institutions.


Adoption of TPH (Temenos payment Hub) will now allow banks to offer their customers a seamless payment experience which offers straight through processing (STP) and provides a 360° view of all transactions in real-time and have a workflow for priority based payments processing.


Why choose ITSS? With over 20 years of experience of successfully delivering banking solutions globally, ITSS has accumulated a nuanced understanding of the needs and requirements of Temenos’ clients throughout the globe, and has developed a proven best practices on TPH (Temenos Payment Hub) implementation. Thus effectively establishing regional implementation hubs that can guarantee a smooth transition from FT to TPH, that enables financial institutions to unlock the value-adding opportunities that they have been chasing for years.


TPH can also work as a stand-alone requirement, and ITSS is ready to assist financial institutions across the world optimize their current Temenos fund transfer core module.

ITSS offerings while leveraging TPH are designed to work successfully both separately or together, via SaaS, cloud, or on-premise, providing the flexibility to tailor payment solutions to suit simple, complex and diverse needs.

Contact us today! We can guide your Payments Modernization Process and help you future proof your business with Temenos payment hub : mail@itssglobal.com


Learn More